Privacy Policy

At JR-workshop, we deeply value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our handcrafted enamel jewelry, or engage with our services.

By using our website, you consent to the data practices described in this policy.

Information We Collect

We collect both Personal Data and Non-Personal Data to provide you with a seamless shopping experience.

  • Personal Data: This includes your name, shipping address, billing address, email address, phone number, and account credentials provided during checkout or registration. This data is strictly used to fulfill your orders and provide customer support.
  • Payment Data: All transactional checkout payments are processed through secure, encrypted third-party gateways, including PayPal, Google Pay, Apple Pay, and major credit card processors (Visa, Mastercard, American Express, Discover). We do not store or have access to your full payment card details or financial passwords on our servers.
  • Non-Personal & Device Data: When you browse our site, we automatically collect technical details such as your IP address, browser type, operating system, access times, and the specific pages you viewed.

How We Use Your Information

We utilize the collected data strictly for lawful and operational purposes, including:

  • Processing, packaging, and fulfilling your made-to-order jewelry purchases.
  • Communicating with you regarding your orders (e.g., sending order confirmations, tracking numbers, and delivery updates).
  • Anonymously analyzing website traffic, browsing behaviors, and user engagement via compliant digital analytics to optimize our site performance and artisan catalog.
  • Sending promotional marketing emails or newsletter updates, only if you have explicitly opted in. You may easily opt-out or unsubscribe at any time.

Third-Party Data Sharing & Partners

We do not sell, rent, or trade your personal data to third parties under any circumstances. However, we securely share necessary data with trusted third-party service providers to execute business operations:

  • Payment Gateways: PayPal and secure credit card clearing networks to finalize your billing safely.
  • Logistics & Carriers: International shipping lines and courier services (e.g., DHL, FedEx, Postal services) to accurately deliver your packages.
  • Analytics & Performance Tools: We securely integrate compliance tracking tools, including Google Analytics, Google Merchant Center, Microsoft Clarity, and Rank Math SEO, to evaluate storefront stability and user experience. These platforms use cookies to collect standard internet log information anonymously.

International Data Transfers

JR-workshop operates globally to serve independent design enthusiasts worldwide. Consequently, the personal data we collect may be transferred to, stored, and processed in countries outside your country of residence (including our primary artisan workshop domicile in the People’s Republic of China). By utilizing our services, you fully acknowledge and consent to these standard international data transmissions necessary for cross-border e-commerce fulfillment.

Data Security & Retention

We implement robust administrative and technical security measures to protect your personal information from unauthorized access, loss, or alteration. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with international legal/tax obligations, and resolve outstanding artisan order inquiries.

Your Legal Rights (GDPR / CCPA Compliance)

Depending on your geographic location (such as the European Union, United Kingdom, or various US States), you hold specific statutory data protection rights, including:

  • The Right to Access & Rectify: You may request a copy of the personal data we hold about you or ask us to correct inaccurate information.
  • The Right to Erasure (“To Be Forgotten”): You have the right to request that we completely delete your personal information from our operational records, provided it does not conflict with active order fulfillment or legal tax retention laws.
  • The Right to Opt-Out: You can unsubscribe from marketing communications instantly by clicking the “Unsubscribe” link in our emails or by contacting our desk.

Policy Changes

We reserve the right to modify this Privacy Policy at any time to reflect updates in global data regulations or our studio’s operational frameworks. Any revisions will be instantly published on this page with an updated modification date.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or require assistance regarding your information, please contact our unified official support desk:

  • Email: [email protected]
  • Our team responds to all formal data inquiries within 1–2 business days.