Frequently Asked Questions

What is handcrafted enamel jewelry?

At JR-workshop, each enamel piece is handmade—fired in flame, grounded in glass, and crafted with care. Handmade enamel jewelry uses the technique of vitreous enameling, where fine glass powder is applied to a metal base (often 925 sterling silver) and fired at 750°C to 850°C. The result is a smooth, colorful, and glass-like finish.

Why does each enamel piece look slightly different?

Because each enamel piece is handcrafted and kiln-fired at high temperatures, subtle variations in color, transparency, and surface texture are a natural part of the process. These unique characteristics are not defects but part of the beauty and individuality of handmade enamel art.

How should I care for handcrafted enamel jewelry?

Avoid contact with perfumes, cleaners, and other chemicals. Gently wipe the jewelry with a soft cloth and rinse with clean water regularly. When not in use, store the jewelry in a sealed bag to prevent oxidation. Avoid dropping or hitting against hard surfaces, and keep away from extreme heat.

Can I customize my jewelry?

Absolutely! We offer custom colors, custom designs, and custom backgrounds. Please contact us to discuss your specific customization needs and learn about our pricing. We will provide personalized service for you.

What payment methods do you accept?

We offer a secure and convenient checkout experience, supporting a wide range of global and local payment methods processed through our PayPal gateway, including:

  • Major Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Mobile Wallets: Apple Pay and Google Pay (for quick and easy mobile payment).
  • PayPal Account and selected Local Payment Methods (e.g., Trustly, Bancontact, where applicable).

Important Note on Currency: All transactions are processed and settled in US Dollars (USD). If you pay with a non-USD currency, your bank or PayPal will automatically handle the currency conversion at the time of purchase.

Which countries do you currently ship to?

We ship worldwide. Our primary target markets for expedited service and promotions (including advertising via platforms like Google) currently include the United States, Canada, Australia, and major European countries. If your country is not explicitly listed, you can still place your order, and we will confirm the available shipping methods and estimated delivery times during checkout.

Order Delivery and Shipping Times?

Since our products are all handmade and made-to-order, the crafting and processing time for orders ranges from 3 – 12 working days. After shipping, international delivery typically takes 3 – 15 working days, although actual delivery times may vary due to customs processing. We will provide tracking information for your convenience once the order is dispatched.

What is your shipping and free shipping policy?

  • Free Shipping: Enjoy free shipping on orders over $49, automatically applied.
  • Flat Rate Shipping: A fixed fee of $7 applies to orders under $49.
  • Expedited Shipping: If you have urgent needs, we offer expedited shipping services, with costs based on your location.

Customs, Duties & Taxes?

International orders may be subject to customs duties, VAT, taxes, or import fees depending on your country’s regulations.

These charges are determined by local customs authorities and are not included in the product price or shipping cost unless otherwise stated.

Any applicable charges are the responsibility of the recipient.

If you are unsure about potential import fees, we recommend checking with your local customs office before placing an order.

What if I am not satisfied with my jewelry purchase?

Since each item is carefully customized, we generally do not accept returns or exchanges for personal reasons. However, if the product is damaged during shipping or has quality issues upon receipt, please contact us within 7 days with relevant photos. We will carefully review your request and sincerely work to offer you an exchange or a full refund. Please refer to our Refund and Returns Policy for more details.

How can I contact you?

If you have any questions or need further information, please contact us through the following methods: