Refund and Returns Policy

Dear Customer, thank you for choosing JR-workshop for your handcrafted enamel jewelry! To ensure you have a pleasant shopping experience, please read our return and exchange policy carefully:

Policy Overview

As our products are custom-made, we generally do not accept returns or exchanges for personal reasons. However, if your product is damaged during shipping, please feel free to contact us, and we will be happy to assist you.

Quality Issues

If you find any quality issues upon receiving your item, please contact us within 7 days, providing relevant photos and details. We will carefully review your request and offer an exchange or full refund based on the situation.

Minor Flaws

As handcrafted enamel jewelry, slight scratches or color variations are unique characteristics that reflect the individuality and craftsmanship of each piece. These minor flaws do not affect the overall quality and beauty of the product; rather, they enhance the uniqueness of the work.

Application Process

To apply for an exchange or refund, please contact us through the following:

• Email:[email protected]

We will respond to you as soon as possible to ensure your concerns are addressed promptly.

Refund Processing

Once your application is approved, we will process the refund within 7 business days and return the funds to your original payment account. Please be patient as we work to complete the refund as quickly as possible.

Special Reminder

Before placing your order, please ensure that you are certain about your product choices. To avoid unnecessary issues, we recommend carefully reading the product descriptions and size information. Additionally, we reserve the right to cancel or refuse any order for any reason.

If you have any questions or need assistance, please feel free to contact us at [email protected]. Thank you for your support and love for JR-workshop. We look forward to providing you with quality products and services!