Returns and Refunds Policy

A gentle promise, with every piece

At JR-workshop, each piece is crafted slowly and thoughtfully. We truly hope our creations bring a quiet sense of beauty and joy to your life. If something isn’t quite right, we are here to guide you through the process with care.

Return & Refund Summary

To ensure clarity and compliance, here is a simplified summary of our policy:

  • Return Window: 7 Days from delivery
  • Return Method: By mail
  • Return Shipping Cost: Customer responsibility (non-quality issues)
  • Restocking Fee: $0.00 (No fees)
  • Condition: Items must be new, unused, and in original packaging
  • Refund Method: Original payment method

Returns & Exchanges

As most of our pieces are made-to-order or involve intricate hand-painted enamel work, we encourage mindful shopping to support sustainable craftsmanship.

  • Return Window: You may request a return within 7 days of delivery.
  • Condition: Items must be unworn, unused, in their original packaging, and in the same condition as received.
  • Authorization: Please contact us first before shipping any items back. Returns sent without prior authorization may not be accepted, as the return address may differ from the shipping address.
  • Non-returnable Items:
    • Custom-made or personalized pieces (specifically created for you).
    • Earrings (for hygiene reasons), unless they arrive defective.
    • Sale items or gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days:

Email: [email protected] (Please include your order number and clear photos of the item and packaging for faster assistance.)

Our Resolution: Upon verification, we will arrange a replacement or a full refund (including all original shipping costs).

Refunds & Processing

Once your return is received and inspected:

  • Notification: You will receive an email regarding the approval or rejection of your refund.
  • Method: Refunds will be issued to the original payment method.
  • Processing Time: Usually 3–7 business days, depending on your bank or card issuer’s processing times.

Shipping Policy

  • Non-quality Returns: The buyer is responsible for return shipping costs and ensuring safe delivery. We recommend using a trackable shipping service.
  • Quality Issues: JR-workshop covers all related shipping costs for damaged or incorrect items.
  • International Orders: Please note that customs duties and import taxes are non-refundable.

A Note on Handmade Artistry

Each piece is hand-painted and handcrafted. Before requesting a return, please consider the nature of artisan work:

Character vs. Defect: Slight variations in color, tiny enamel bubbles, or subtle marks from the kiln are not defects. They are the natural “fingerprints” of handmade artistry and the soul of the craft.

We truly appreciate your understanding and support of independent craftsmanship. If you have any questions, we are always here for you.

✨ Crafted with heart, delivered with care.