Refund and Returns Policy

Dear Customer, thank you for choosing JR-workshop for your handcrafted enamel jewelry! To ensure you have a pleasant shopping experience, please read our return and exchange policy carefully:

Policy Overview

Thank you for choosing JR-workshop for your handcrafted enamel jewelry.
As our pieces are custom-made and made-to-order, we generally do not accept returns or exchanges for personal reasons (such as change of mind or buyer’s remorse).
Returns or exchanges are accepted within 7 days of delivery only in cases of damage, defect, or incorrect item.

Quality Issues & Damages

If your item is damaged during shipping or has a major quality defect, please contact us within 7 days of receiving it.Provide your order number and clear photos to support your request. Once verified, we will offer a replacement or a full refund.

Minor Flaws

Each piece is handcrafted; therefore, slight variations in color, tiny bubbles, or minor surface marks are natural characteristics of the artisan process.These details are not considered defects and are not eligible for returns or refunds.

Application Process & Return Instructions

  • Please contact us at [email protected] within 7 days of delivery.
  • Do not ship back the item before receiving confirmation.
  • Once approved, we will provide the return address (Shenzhen, China) or a return shipping label via email.
  • Items must be returned in their original packaging and condition.

Return Cost & Liability

  • If the return is due to defect, damage, or incorrect item, JR-workshop will bear the return shipping cost.
  • If a return is exceptionally accepted for non-quality reasons, the buyer is responsible for shipping costs.

Refund Processing & Currency

After receiving and inspecting the returned item, we will issue a full refund to your original payment method within 7 business days.All refunds are processed in U.S. Dollars (USD).
Currency differences due to exchange rate or bank fees are not the responsibility of JR-workshop.

Important Reminder

Please check product details (design, color, size) carefully before placing your order.
JR-workshop reserves the right to reject unreasonable return requests or cancel orders that violate this policy.
This policy does not affect your statutory consumer rights under applicable local laws.