Address
No. 85, Wuhe Avenue, Longgang District, Shenzhen, China

Working hours
Monday to Friday 10:00 AM - 6:00 PM

Frequently Asked Questions

What is handcrafted enamel jewelry?

Handcrafted enamel jewelry is made using a unique enamel technique. Enamel involves melting mineral glass powder and applying it to the surface of metal, then firing it at high temperatures to form a durable coating. This process creates rich colors and a glossy finish. Each piece of handcrafted enamel jewelry has distinct artistic value and showcases the artisan’s exceptional skill.

How should I care for handcrafted enamel jewelry?

  • Avoid Chemicals: Prevent contact with perfumes, cleaners, and other chemicals to avoid tarnishing.
  • Regular Cleaning: Gently wipe the jewelry with a soft cloth and rinse with clean water. Avoid using chemical cleaners on enamel surfaces.
  • Storage: When not in use, store the jewelry in a sealed bag to prevent oxidation.
  • Avoid Hard Impacts: Although enamel surfaces are durable, handle with care to prevent damage.
  • Avoid High Temperatures: Exposure to high temperatures can cause the enamel coating to peel or discolor.

Can I customize my jewelry?

Absolutely! We offer custom colors, custom designs, and custom backgrounds. Please contact us to discuss your customization needs and learn about our pricing. We will provide personalized service for you.

What payment methods do you accept?

We support a variety of payment methods, including Visa, MasterCard, American Express, Google Pay, and PayPal. Even if you do not have a PayPal account, you can securely use a credit or debit card for payment through PayPal, though additional fees may apply.

Are there any tax considerations I should be aware of?

Currently, due to our products being handmade in small quantities, there is no need to include tax, so the product prices do not include tax. To provide a transparent shopping experience, we are working on upgrading our system to improve tax processing. We recommend that you check the relevant tax information for your area before checking out to better understand the actual amount to be paid and to avoid any inconvenience later on.

Order Delivery and Shipping Times?

Since our products are handmade, we do not keep stock on hand; all orders are made to order. The delivery time ranges from 3 – 12 working days. After your order is shipped, we will provide tracking information for your convenience. For international orders, delivery typically takes 3 – 15 working days, although actual delivery times may vary.

What is your shipping and free shipping policy?

  • Free Shipping: Enjoy free shipping on orders over $49, automatically applied.
  • Flat Rate Shipping: A fixed fee of $7 applies to orders under $49.
  • Expedited Shipping: If you have urgent needs, we offer expedited shipping services, with costs based on your location.

What if I am not satisfied with my jewelry purchase, how can I return or exchange it?

We sincerely appreciate your choice of our handcrafted jewelry! Since each item is carefully customized based on your needs, we generally do not accept returns or exchanges for personal reasons. However, we truly value your shopping experience. If you find that the product is damaged during shipping or has quality issues upon receipt, please contact us within 7 days of receiving the item and provide relevant photos and detailed information. We will carefully review your request and sincerely work to offer you an exchange or a full refund. For more details, please refer to our return and exchange policy.

How can I contact you?

If you have any questions or need further information, please contact us through the following methods: